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KingHills Casino Privacy Policy

At KingHills Casino, we are deeply committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at kinghills.com. By registering an account or using the KingHills services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions.

1. Who We Are

Our KingHills Casino platform is operated by IntellogixSoft B.V., the licensed entity responsible for all data processing activities associated with your use of our website. We hold a valid Curaçao gaming licence (licence no. OGL/2024/1121/1020), and we operate in full compliance with applicable data protection laws. For any privacy-related enquiries, you can reach our team at contact@kinghills.com.

2. Information We Collect

When you interact with KingHills, we may collect the following categories of personal data:

2.1 Registration and Account Data

  • Your full name, date of birth, and nationality
  • Email address, username, and password
  • Residential address and phone number
  • Government-issued identification documents for verification purposes

2.2 Financial and Transaction Data

  • Payment method details, including card information and e-wallet credentials
  • Deposit and withdrawal history, including amounts and timestamps
  • Information required for anti-money laundering (AML) compliance checks

2.3 Technical and Usage Data

  • IP address, browser type, and operating system
  • Device identifiers, including data collected via the KingHills app
  • Pages visited, session duration, and click behaviour on our platform
  • Login timestamps and access logs

2.4 Communication Data

  • Messages and transcripts from live chat or email interactions with our support team
  • Survey responses and feedback you voluntarily provide
  • Marketing preferences and opt-in/opt-out records

3. How We Use Your Data

We at KingHills use the personal data we collect for the following purposes:

  • Account management: We process your registration data to create, verify, and maintain your KingHills Casino account.
  • Payment processing: We use financial data to handle your deposits and withdrawals securely and efficiently.
  • Legal compliance: We are required by law to verify your identity and monitor transactions for AML and responsible gambling purposes.
  • Customer support: We use your communication data to respond to your enquiries and resolve issues via live chat or email.
  • Marketing communications: With your consent, we may send you promotional materials, including information about our welcome bonuses, promo codes, and loyalty programme updates.
  • Service improvement: We analyse usage data to enhance the performance and usability of the KingHills Casino platform across desktop and mobile devices.
  • Fraud prevention and security: We monitor account activity to detect and prevent unauthorised access, fraud, and abuse.

4. Legal Basis for Processing

Our KingHills data processing activities are carried out under the following legal bases:

  • Contractual necessity: Processing your data is essential for delivering our gaming services to you.
  • Legal obligation: We are required to collect and retain certain data to comply with licensing conditions and regulatory requirements.
  • Legitimate interests: We process certain data to protect the security of our platform and improve our services.
  • Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies across the KingHills Casino website and app to enhance your experience, remember your preferences, and gather analytical data. You may manage your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of our platform.

6. Data Sharing and Third Parties

At KingHills Casino, we do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

  • Payment processors: We share financial data with our payment partners — including Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency processors — to facilitate transactions.
  • Game providers: We work with over 105 software providers, including Pragmatic Play, Play'n GO, Evolution, and Microgaming, who may process limited technical data.
  • Regulatory authorities: We are obligated to share data with our Curaçao licensing authority and relevant law enforcement bodies when legally required.
  • KYC and compliance partners: We use identity verification and AML screening services to fulfil our regulatory obligations.
  • Analytics providers: We work with analytics partners to understand how users interact with the KingHills platform.

7. International Data Transfers

As our KingHills Casino services are available across multiple jurisdictions — including European markets and other regulated regions — your data may be transferred and processed outside your country of residence. We take all reasonable steps to ensure that international data transfers are conducted securely and in accordance with applicable data protection standards.

8. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulatory obligation. Financial and identity records are typically retained for a minimum of five years following account closure in line with AML requirements. You may request deletion of your data subject to our legal retention obligations.

9. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by KingHills Casino:

  • Right of access: You may request a copy of the personal data we hold about you.
  • Right to rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to erasure: You may request that we delete your data, subject to our legal obligations.
  • Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
  • Right to data portability: You may request your data in a structured, machine-readable format.
  • Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact our team at contact@kinghills.com. We will respond to your request within the timeframe required by applicable law.

10. Security Measures

We at King Hills Casino implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we make every effort to safeguard your information, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your King Hills account.

11. Restricted Countries

Our KingHills services are not available to residents of certain countries, including the United States, United Kingdom, France, Netherlands, and others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in restricted jurisdictions. If we become aware that data has been collected from a restricted-country resident, we will take steps to delete it promptly.

12. Children's Privacy

Our King Hills Casino platform is strictly for adults aged 18 or over. We do not knowingly collect personal data from minors. If you believe a minor has accessed our services or provided us with personal information, please contact us immediately at contact@kinghills.com so we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of significant changes via email or a prominent notice on the KingHills Casino website. We encourage you to review this policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to our team. At King Hills, we are available 24/7 via live chat on our website or by email at contact@kinghills.com. We are committed to addressing your enquiries promptly and transparently.

Content updated: July 13, 2026